Last updated: 12/01/2025

At HiJobber, we aim to deliver reliable and high-quality services to job seekers, employers, recruiters, and staffing agencies. This Refund Policy outlines the conditions under which payments may be refunded.

By purchasing any service or subscription on HiJobber, you agree to this Refund Policy.

1. General Policy

All purchases made on HiJobber — including job postings, featured listings, premium visibility, subscription packages, and recruitment add-ons — are non-refundable, except in specific cases outlined below.

Refund requests will be considered only when:

• There is a verified system error caused by HiJobber

• A paid feature fails to activate after successful payment

• Duplicate payments occur

• A technical issue on our platform prevents access to a purchased service

Refunds will not be granted for:

• Incorrect or incomplete job postings created by the user

• Change of mind after purchase

• Lack of qualified applicants

• Poor application response

• Misuse of features

• Violations of the Terms & Conditions

• Any service already consumed or activated

2. Job Posting Packages

Payments for job postings, featured posts, and recruitment packages are final once a listing is published or a package is activated.

Refunds will only be considered if:

• The listing fails to go live due to a system issue

• Your package is not activated after payment

• A failed service is fully attributable to HiJobber

3. Subscriptions & Recurring Payments

HiJobber may offer monthly, quarterly, or annual subscription plans.

Refunds cannot be issued for:

• Remaining unused days in a subscription

• Early cancellation of a plan

• Automatic renewals the user forgot to cancel

To avoid renewal charges, users must cancel subscriptions before the next billing date.

Refunds for subscriptions will only be considered if:

• A billing error occurs

• The service fails to activate

4. Duplicate or Unauthorized Payments

You may be eligible for a full refund if:

• You were charged more than once for the same service

• A system error caused an incorrect deduction

• An unauthorized payment is reported within a reasonable timeframe

We may request supporting evidence before processing such refunds.

5. Processing of Refunds

If your refund request is approved:

• Refunds will be issued to the original payment method

• Processing time may take 5–10 business days, depending on your bank or payment provider

• HiJobber is not responsible for delays caused by financial institutions

6. Non-Refundable Items

The following items are strictly non-refundable:

• Featured job placements already activated

• Subscriptions already in use

• Downloaded or consumed digital features

• Promotional or discounted packages

• Services suspended due to policy violations

• Services purchased from third-party partners via external links

7. How to Request a Refund

To request a refund, contact us at:

📧 [Insert support email]
Subject: Refund Request

Include:

• Your full name

• Account email

• Payment reference/transaction ID

• Description of the issue

• Any supporting screenshots

We review each request on a case-by-case basis.

8. Changes to This Refund Policy

HiJobber may update this policy from time to time.
Continued use of the platform after updates indicates acceptance of the revised policy.